Randstad Collections Representative in Tempe, Arizona
salary:$15 - $17 per hour
date posted:Wednesday, June 13, 2018
job type:Temp to Perm
industry:Finance and Insurance
Our client in Tempe is seeking the most talented and innovative Collections Customer Service Representative to join their team. Be part of a growing, dynamic and innovative company in the subprime automotive industry.
The Customer Service Representative will take ownership of and be responsible for delivering exceptional service and value to our customers by carrying out various customer service related processes to assist in servicing active accounts
The schedule is a combination of open hours 8am-11:30pm. Shift days can vary Monday-Friday, with an occasional Saturday.
Mandatory OT can be expected during peak season.
Effectively handle and answer general customer inquiries as needed by phone or mail in an accurate and timely manner
Use investigative and active listening skills to assess each callers situation, answer questions and apply appropriate solutions to resolve the customers questions
Sort and distribute incoming and outgoing mail
Scan and file documents into imaging system
Verify credit bureau disputes
Working hours: 8:00 AM - 11:30 PM
1-2 years relevant customer service experience (collections) preferred. Relevant experience can include title work, insurance, and/ or bankruptcy experience.
Proficient in MS Office Word/Excel
Detail oriented and the ability to multi task
High School Diploma or equivalent required.
Spanish reading / writing / speaking skills are preferred- but not required.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.