Randstad Call Center Representative Inbound in Tempe, Arizona

Call Center Representative Inbound

job details:

  • location:Tempe, AZ

  • salary:$15 per hour

  • date posted:Wednesday, June 13, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_653315

job description

Call Center Representative Inbound

We are currently working with a large benefits company located in Tempe, AZ that is actively seeking Customer Service candidates of 1-2 years of experience! If you are looking for a new opportunity or know of someone who is please read below!

Responsibilities:

Provide a high level of customer service support when handling customers questions/complaints

Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations

Handle confidential information with sensitivity and discretion in accordance with HIPPAA and Data Privacy

Proficiently translate health and welfare and pension terms, plan information

Maintain and document complete and accurate call and case notes

Respond professionally to customer inquiries/complaints received via phone, email or other communication

Participate in team meetings and training

Working hours: 6:00 AM - 6:00 PM

Skills:

Minimum 1-2 years experience in a customer service setting

High level attention to detail

Strong computer skills with the ability to navigate multiple software's

Qualifications:

Ability to work a flexible work schedule

Must have excellent attendance and be punctual to work

Fluent in Spanish a plus

Associate or Bachelor's degree preferred

Please apply online and email leonela.aldaba@randstadusa.com to schedule an interview

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.