Randstad Business Systems Analyst in Plano, Texas
Business Systems Analyst
salary:$43 - $45.93 per hour
date posted:Wednesday, June 13, 2018
industry:Finance and Insurance
Business Systems Analyst
This position is responsible for the technical delivery of Premier Ancillary products including Positive Pay, Transactional and Audit logging, Collections and routing solutions to end users in the banking financial services industry. The individual oversees all technical aspects of the product including server administrations, database administration, performs technical implementations, application installations/upgrades, application monitoring, server monitoring, daily processing status and works directly with internal Clients to provide support for the product. The position is responsible for researching/resolving critical problems to ensure a high level of Client satisfaction and retention.
The individual oversees all technical aspects of the product and works directly with internal Clients to provide support and installation and technical implementations for the product. The position is responsible for server administration, database administration, researching/resolving critical problems to ensure a high level of Client satisfaction and retention.
This product solutions that make up this role provide financial institutions the ability to view historical transactional and audit data through a front-end GUI. In addition to maintaining the infrastructure for a positive pay solution, collections management system and executive overview reporting.
All of these technologies run on a Windows environment. The candidate must have a strong Microsoft OS, SQL and db2 foundation.
This is a rewarding and challenging opportunity for the right candidate to be actively involved with the technical side of delivering a high value product solution to our clients and the company.
Oversees all technical aspects of the data mining/data warehousing (Business Analytics) products offering including ad-hoc reports writing, server administration, database administration, internal customer support/troubleshooting, setup, installation, training, upgrades, advanced support, daily monitoring, troubleshooting and daily processing/daily updates.
Tracks and monitors daily processing and troubleshoots daily processing issues to ensure client Service Level Agreements (SLAs) are met. Ensures daily updates, jobs & tasks are completed in accordance with client expectations and commitments.
Maintains outstanding issues list ensuring outstanding issues receive regular follow up and the status is tracked and updated regularly.
Assists in the planning and design of products throughout all stages of the product life cycle.
Research new product ideas or enhancements to existing products.
Provide product support to internal departments and external clients upon special request.
Recommend new product ideas.
Work with other internal departments to effectively market products.
Simulates or recreates customer problems to resolve user operating difficulties.
Essential Job Responsibilities
Setup, troubleshoot and maintain day-to-day activities within the ISG Ancillary group
Work with client services, infrastructure group and product management to maintain product stability
Minimum of five years work-related experience. Must be able to make decisions, resolve problems using experience and professional judgment, follow specific instructions, perform repeatable technical product implementations, manage multiple implementation projects simultaneously and possess effective multi-tasking skills. Must show a demonstrated work history of learning technical software applications, processes and procedures as well as performing technical product implementations.
- ? Bachelor's Degree in computer science and/or related field required. Equivalent work experience may be substituted.