Randstad IT Support Analyst in High Point, North Carolina

IT Support Analyst

job details:

  • location:High Point, NC

  • date posted:Thursday, May 17, 2018

  • job type:Permanent

  • industry:Professional, Scientific, and Technical Services

  • reference:621681

job description

As the IT Support Analyst I, you will be responsible for troubleshooting and escalating problems to keep Our Company running smoothly. If you're ready to embrace the challenge of working for a global company, we have an opportunity for you to build a career you can be proud of.

What you'll do on a typical day:

  • Work with a team of analysts in providing knowledgeable, professional, and courteous service to internal and external clients

  • Answer technical questions and accurately triage and record a detailed description of problems and/or issues

  • Track incident reports from creation through completion to ensure timely and accurate resolutions

  • Escalate issues to a Senior Analyst or second-level support contact as necessary

  • Provide rotational 24/7 support to resolve systems-related issues

What you need to succeed at Our Company:

At a minimum, you'll need:

  • 1 year of experience in user support

  • Proficiency in Microsoft Office, Windows 2000/2003/XP, and Internet Explorer; ability to quickly learn and achieve proficiency in new software applications

  • Demonstrated ability to work independently under tight deadlines in a rapidly-changing environment

  • Ability to work extended hours on a rotational basis to provide 24/7 systems support

It'd be great if you also have:

  • Bachelor's degree

  • Strong project and time management skills with ability to multitask and manage customer expectations; ability to prioritize and organize work loads

  • Excellent verbal and written communication skills

  • Self-motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as needed

  • Strong interpersonal and customer service skills

  • Ability to meet customer and end-user Service Level Agreement (SLA) requirements