Randstad Telecom Analyst in Denver, Colorado

Telecom Analyst

job details:

  • location:Denver, CO

  • salary:$27 - $33 per hour

  • date posted:Thursday, July 12, 2018

  • job type:Contract

  • industry:Health Care and Social Assistance

  • reference:632545

job description

Telecom Analyst

job summary:

Randstad Technologies is seeking a Telecom Analyst! This role will be responsible for the maintenance and support of the VoIP, including the service offerings to integrate voice, video and data. Sustains scalable VoIP and network solutions for all call center environments including: Cisco VoIP Tier 2 support of CUCM, CUC, UCCE, and Verint call recording. Performs maintenance tasks associated with VoIP equipment and provides user moves, adds, and deletions. Responsibilities include troubleshooting software and/or hardware problems for VoIP, onsite and remote agent call and call recording troubleshooting, and interacting.

Essential Duties and Responsibilities

  1. Maintains the integrity and reliability of the voice network environment.

  2. Maintains the voice network and related sub-networking environments to ensure a continuous, smooth, and seamless operation.

  3. Assists in the design, implementation, and documentation the voice network and cable plant environments.

  4. Maintains all specialized PCs related to the voice network and ensures critical backups to systems take place as scheduled. Performs troubleshooting, diagnosis, and repairs/fixes for voice hardware and software related problems and solutions.

  5. Works with senior Telecommunications staff on troubleshooting, diagnosing and fixing escalated or complex issues.

  6. Assists in the design, implementation, and documentation the voice network, stations/directory, and cable plant environments.

  7. Performs administration functions, technical support, and cabling if needed.

  8. Adheres to security guidelines and implement security policies as outlined.

  9. Assists senior Telecommunication team in the design and implementation of an overall voice network security strategy.

  10. Protects company assets at all times.

  11. Takes reasonable measures to ensure asset and personal safety.

  12. Protects the on-call laptop with an alarm.

  13. Coordinates with end user community and IT team members to produce, develop, and maintain voice operations, with minimal impact on the end user community.

  14. Coordinates daily activities and assigned project status with senior members of telecommunications.

  15. Coordinates vendors in order to provide maximum system availability.

  16. Provides network, PBX, and/or cabling administration and voice cable moves, adds, changes and installations when needed.

  17. Implements disaster recovery recommendations, planning and testing.

  18. Works with vendors to provide proof of testing of backups.

  19. Provides testing on all components of voice network, including but not limited to circuits, systems, applications, programming, and stations.

  20. Actively cross trains in the data environment.

  21. Provides PBX administration and voice cable moves, adds, changes, and installations when necessary.

  22. Maintains voice-wiring closets and adhere to cable standards.

  23. Participates in quality improvement activities; assists in maintaining compliance with JCAHO accreditation and other internal and external regulatory standards.

  24. Maintains competency and enhances professional growth and development through continuing education, conferences, and seminars; attends and updates mandatory training.

  25. Performs duties in a cost-effective manner; striving to avoid wasting hospital resources without jeopardizing quality of care and service.

  26. Maintains positive behaviors, approaches, attitude and commitment to interpersonal services toward patients, visitors and co-workers.

  27. Must respond in a timely manner (according to department's established performance standards, which include a 7X24 On-call rotation a minimum of once per month and can be more frequent as required) to customer inquiries and resolve problems related to fault detection and isolation. Must respond to all pages within 15 minutes unless on vacation.

  28. Carries a cell phone for business use and the on-call PC when on-call.

  29. Responsible for updating management on all issues, concerns, or problems relating to the voice network and its customers.

  30. Responsible for updating internal customers on issues and concerns related to trouble tickets and outages.

  31. Creates and maintains a secure and trusting environment by not sharing information learned on the job except when necessary in the performance of the job responsibilities or to improve a patient's care.

  32. Displays ownership and caring of trouble reports/pages and outages.

  33. Performs a hand off to another responsible party only when necessary and with the proper de- briefing.

  34. Provides status on issues is required to management/customers periodically (to be determined by the nature of the outage).

  35. Helps people find their destination.

  36. Provides timely voice systems and network documentation and reporting (periodic and adhoc).

  37. Supports and upholds established hospital and departmental policies, procedures, objective, quality improvement, safety, environmental, and infection control, and codes.

  38. Other duties as assigned.

Minimum Qualifications

Education and Experience

1. Associates Degree in MIS or equivalent technical field desired, or equivalent training in the area of Telecommunications and Cisco Unified Communications and UCCE environment. Technical training supplemented with continuing education courses/seminars and certifications. Certificates of Networking or PC software/hardware education.

2. Two years of technical experience in VoIP and LAN/WAN infrastructure management. Without a technical degree, two years of technical experience in VoIP and LAN/WAN infrastructure management with a minimum of one year of Health Care Industry experience. Two years call center experience required. A minimum of 1 year of Health Care Industry environment experience desired. Proven experience in dealing with carriers, equipment vendors, and cost management. Proficiency in Microsoft Word, Excel, Word, Access, Project, and Visio required.

Knowledge, Skills and Abilities

1. Strong verbal and written communication skills, with ability to clearly explain concepts and problems to employees and clients in non-technical terms

Computers and Technology

  1. Knowledge of Cisco Communications Manager, Cisco Unity Connection, Cisco UCCE(includes scripting), Cisco Emergency Responder, Microsoft Lync, MGCP, SIP, H.323, T.38 Faxing Protocol, Voice and Data Circuit Provisioning/Troubleshooting, Analog Technologies, Video Conferencing, Virtualization, Cisco UCS, Active Directory, Network Concepts, DHCP server/client, DNS, VLANs, Switching, Routing, VPN, Firewall, VoIP, Wireless, Cisco IOS, Data Center, Network Management Software. UCCE experience is a plus.

Certificates, Licenses and Registration

1. CCNA Collaboration preferred

location: Denver, Colorado

job type: Contract

salary: $27 - 33 per hour

work hours: 8 to 5

education: Associates

responsibilities:

Randstad Technologies is seeking a Telecom Analyst! This role will be responsible for the maintenance and support of the VoIP, including the service offerings to integrate voice, video and data. Sustains scalable VoIP and network solutions for all call center environments including: Cisco VoIP Tier 2 support of CUCM, CUC, UCCE, and Verint call recording. Performs maintenance tasks associated with VoIP equipment and provides user moves, adds, and deletions. Responsibilities include troubleshooting software and/or hardware problems for VoIP, onsite and remote agent call and call recording troubleshooting, and interacting.

Essential Duties and Responsibilities

  1. Maintains the integrity and reliability of the voice network environment.

  2. Maintains the voice network and related sub-networking environments to ensure a continuous, smooth, and seamless operation.

  3. Assists in the design, implementation, and documentation the voice network and cable plant environments.

  4. Maintains all specialized PCs related to the voice network and ensures critical backups to systems take place as scheduled. Performs troubleshooting, diagnosis, and repairs/fixes for voice hardware and software related problems and solutions.

  5. Works with senior Telecommunications staff on troubleshooting, diagnosing and fixing escalated or complex issues.

  6. Assists in the design, implementation, and documentation the voice network, stations/directory, and cable plant environments.

  7. Performs administration functions, technical support, and cabling if needed.

  8. Adheres to security guidelines and implement security policies as outlined.

  9. Assists senior Telecommunication team in the design and implementation of an overall voice network security strategy.

  10. Protects company assets at all times.

  11. Takes reasonable measures to ensure asset and personal safety.

  12. Protects the on-call laptop with an alarm.

  13. Coordinates with end user community and IT team members to produce, develop, and maintain voice operations, with minimal impact on the end user community.

  14. Coordinates daily activities and assigned project status with senior members of telecommunications.

  15. Coordinates vendors in order to provide maximum system availability.

  16. Provides network, PBX, and/or cabling administration and voice cable moves, adds, changes and installations when needed.

  17. Implements disaster recovery recommendations, planning and testing.

  18. Works with vendors to provide proof of testing of backups.

  19. Provides testing on all components of voice network, including but not limited to circuits, systems, applications, programming, and stations.

  20. Actively cross trains in the data environment.

  21. Provides PBX administration and voice cable moves, adds, changes, and installations when necessary.

  22. Maintains voice-wiring closets and adhere to cable standards.

  23. Participates in quality improvement activities; assists in maintaining compliance with JCAHO accreditation and other internal and external regulatory standards.

  24. Maintains competency and enhances professional growth and development through continuing education, conferences, and seminars; attends and updates mandatory training.

  25. Performs duties in a cost-effective manner; striving to avoid wasting hospital resources without jeopardizing quality of care and service.

  26. Maintains positive behaviors, approaches, attitude and commitment to interpersonal services toward patients, visitors and co-workers.

  27. Must respond in a timely manner (according to department's established performance standards, which include a 7X24 On-call rotation a minimum of once per month and can be more frequent as required) to customer inquiries and resolve problems related to fault detection and isolation. Must respond to all pages within 15 minutes unless on vacation.

  28. Carries a cell phone for business use and the on-call PC when on-call.

  29. Responsible for updating management on all issues, concerns, or problems relating to the voice network and its customers.

  30. Responsible for updating internal customers on issues and concerns related to trouble tickets and outages.

  31. Creates and maintains a secure and trusting environment by not sharing information learned on the job except when necessary in the performance of the job responsibilities or to improve a patient's care.

  32. Displays ownership and caring of trouble reports/pages and outages.

  33. Performs a hand off to another responsible party only when necessary and with the proper de- briefing.

  34. Provides status on issues is required to management/customers periodically (to be determined by the nature of the outage).

  35. Helps people find their destination.

  36. Provides timely voice systems and network documentation and reporting (periodic and adhoc).

  37. Supports and upholds established hospital and departmental policies, procedures, objective, quality improvement, safety, environmental, and infection control, and codes.

  38. Other duties as assigned.

Minimum Qualifications

Education and Experience

1. Associates Degree in MIS or equivalent technical field desired, or equivalent training in the area of Telecommunications and Cisco Unified Communications and UCCE environment. Technical training supplemented with continuing education courses/seminars and certifications. Certificates of Networking or PC software/hardware education.

2. Two years of technical experience in VoIP and LAN/WAN infrastructure management. Without a technical degree, two years of technical experience in VoIP and LAN/WAN infrastructure management with a minimum of one year of Health Care Industry experience. Two years call center experience required. A minimum of 1 year of Health Care Industry environment experience desired. Proven experience in dealing with carriers, equipment vendors, and cost management. Proficiency in Microsoft Word, Excel, Word, Access, Project, and Visio required.

Knowledge, Skills and Abilities

1. Strong verbal and written communication skills, with ability to clearly explain concepts and problems to employees and clients in non-technical terms

Computers and Technology

  1. Knowledge of Cisco Communications Manager, Cisco Unity Connection, Cisco UCCE(includes scripting), Cisco Emergency Responder, Microsoft Lync, MGCP, SIP, H.323, T.38 Faxing Protocol, Voice and Data Circuit Provisioning/Troubleshooting, Analog Technologies, Video Conferencing, Virtualization, Cisco UCS, Active Directory, Network Concepts, DHCP server/client, DNS, VLANs, Switching, Routing, VPN, Firewall, VoIP, Wireless, Cisco IOS, Data Center, Network Management Software. UCCE experience is a plus.

Certificates, Licenses and Registration

1. CCNA Collaboration preferred

qualifications:

Randstad Technologies is seeking a Telecom Analyst! This role will be responsible for the maintenance and support of the VoIP, including the service offerings to integrate voice, video and data. Sustains scalable VoIP and network solutions for all call center environments including: Cisco VoIP Tier 2 support of CUCM, CUC, UCCE, and Verint call recording. Performs maintenance tasks associated with VoIP equipment and provides user moves, adds, and deletions. Responsibilities include troubleshooting software and/or hardware problems for VoIP, onsite and remote agent call and call recording troubleshooting, and interacting.

Essential Duties and Responsibilities

  1. Maintains the integrity and reliability of the voice network environment.

  2. Maintains the voice network and related sub-networking environments to ensure a continuous, smooth, and seamless operation.

  3. Assists in the design, implementation, and documentation the voice network and cable plant environments.

  4. Maintains all specialized PCs related to the voice network and ensures critical backups to systems take place as scheduled. Performs troubleshooting, diagnosis, and repairs/fixes for voice hardware and software related problems and solutions.

  5. Works with senior Telecommunications staff on troubleshooting, diagnosing and fixing escalated or complex issues.

  6. Assists in the design, implementation, and documentation the voice network, stations/directory, and cable plant environments.

  7. Performs administration functions, technical support, and cabling if needed.

  8. Adheres to security guidelines and implement security policies as outlined.

  9. Assists senior Telecommunication team in the design and implementation of an overall voice network security strategy.

  10. Protects company assets at all times.

  11. Takes reasonable measures to ensure asset and personal safety.

  12. Protects the on-call laptop with an alarm.

  13. Coordinates with end user community and IT team members to produce, develop, and maintain voice operations, with minimal impact on the end user community.

  14. Coordinates daily activities and assigned project status with senior members of telecommunications.

  15. Coordinates vendors in order to provide maximum system availability.

  16. Provides network, PBX, and/or cabling administration and voice cable moves, adds, changes and installations when needed.

  17. Implements disaster recovery recommendations, planning and testing.

  18. Works with vendors to provide proof of testing of backups.

  19. Provides testing on all components of voice network, including but not limited to circuits, systems, applications, programming, and stations.

  20. Actively cross trains in the data environment.

  21. Provides PBX administration and voice cable moves, adds, changes, and installations when necessary.

  22. Maintains voice-wiring closets and adhere to cable standards.

  23. Participates in quality improvement activities; assists in maintaining compliance with JCAHO accreditation and other internal and external regulatory standards.

  24. Maintains competency and enhances professional growth and development through continuing education, conferences, and seminars; attends and updates mandatory training.

  25. Performs duties in a cost-effective manner; striving to avoid wasting hospital resources without jeopardizing quality of care and service.

  26. Maintains positive behaviors, approaches, attitude and commitment to interpersonal services toward patients, visitors and co-workers.

  27. Must respond in a timely manner (according to department's established performance standards, which include a 7X24 On-call rotation a minimum of once per month and can be more frequent as required) to customer inquiries and resolve problems related to fault detection and isolation. Must respond to all pages within 15 minutes unless on vacation.

  28. Carries a cell phone for business use and the on-call PC when on-call.

  29. Responsible for updating management on all issues, concerns, or problems relating to the voice network and its customers.

  30. Responsible for updating internal customers on issues and concerns related to trouble tickets and outages.

  31. Creates and maintains a secure and trusting environment by not sharing information learned on the job except when necessary in the performance of the job responsibilities or to improve a patient's care.

  32. Displays ownership and caring of trouble reports/pages and outages.

  33. Performs a hand off to another responsible party only when necessary and with the proper de- briefing.

  34. Provides status on issues is required to management/customers periodically (to be determined by the nature of the outage).

  35. Helps people find their destination.

  36. Provides timely voice systems and network documentation and reporting (periodic and adhoc).

  37. Supports and upholds established hospital and departmental policies, procedures, objective, quality improvement, safety, environmental, and infection control, and codes.

  38. Other duties as assigned.

Minimum Qualifications

Education and Experience

1. Associates Degree in MIS or equivalent technical field desired, or equivalent training in the area of Telecommunications and Cisco Unified Communications and UCCE environment. Technical training supplemented with continuing education courses/seminars and certifications. Certificates of Networking or PC software/hardware education.

2. Two years of technical experience in VoIP and LAN/WAN infrastructure management. Without a technical degree, two years of technical experience in VoIP and LAN/WAN infrastructure management with a minimum of one year of Health Care Industry experience. Two years call center experience required. A minimum of 1 year of Health Care Industry environment experience desired. Proven experience in dealing with carriers, equipment vendors, and cost management. Proficiency in Microsoft Word, Excel, Word, Access, Project, and Visio required.

Knowledge, Skills and Abilities

1. Strong verbal and written communication skills, with ability to clearly explain concepts and problems to employees and clients in non-technical terms

Computers and Technology

  1. Knowledge of Cisco Communications Manager, Cisco Unity Connection, Cisco UCCE(includes scripting), Cisco Emergency Responder, Microsoft Lync, MGCP, SIP, H.323, T.38 Faxing Protocol, Voice and Data Circuit Provisioning/Troubleshooting, Analog Technologies, Video Conferencing, Virtualization, Cisco UCS, Active Directory, Network Concepts, DHCP server/client, DNS, VLANs, Switching, Routing, VPN, Firewall, VoIP, Wireless, Cisco IOS, Data Center, Network Management Software. UCCE experience is a plus.

Certificates, Licenses and Registration

1. CCNA Collaboration preferred

skills: Randstad Technologies is seeking a Telecom Analyst! This role will be responsible for the maintenance and support of the VoIP, including the service offerings to integrate voice, video and data. Sustains scalable VoIP and network solutions for all call center environments including: Cisco VoIP Tier 2 support of CUCM, CUC, UCCE, and Verint call recording. Performs maintenance tasks associated with VoIP equipment and provides user moves, adds, and deletions. Responsibilities include troubleshooting software and/or hardware problems for VoIP, onsite and remote agent call and call recording troubleshooting, and interacting.

Essential Duties and Responsibilities

  1. Maintains the integrity and reliability of the voice network environment.

  2. Maintains the voice network and related sub-networking environments to ensure a continuous, smooth, and seamless operation.

  3. Assists in the design, implementation, and documentation the voice network and cable plant environments.

  4. Maintains all specialized PCs related to the voice network and ensures critical backups to systems take place as scheduled. Performs troubleshooting, diagnosis, and repairs/fixes for voice hardware and software related problems and solutions.

  5. Works with senior Telecommunications staff on troubleshooting, diagnosing and fixing escalated or complex issues.

  6. Assists in the design, implementation, and documentation the voice network, stations/directory, and cable plant environments.

  7. Performs administration functions, technical support, and cabling if needed.

  8. Adheres to security guidelines and implement security policies as outlined.

  9. Assists senior Telecommunication team in the design and implementation of an overall voice network security strategy.

  10. Protects company assets at all times.

  11. Takes reasonable measures to ensure asset and personal safety.

  12. Protects the on-call laptop with an alarm.

  13. Coordinates with end user community and IT team members to produce, develop, and maintain voice operations, with minimal impact on the end user community.

  14. Coordinates daily activities and assigned project status with senior members of telecommunications.

  15. Coordinates vendors in order to provide maximum system availability.

  16. Provides network, PBX, and/or cabling administration and voice cable moves, adds, changes and installations when needed.

  17. Implements disaster recovery recommendations, planning and testing.

  18. Works with vendors to provide proof of testing of backups.

  19. Provides testing on all components of voice network, including but not limited to circuits, systems, applications, programming, and stations.

  20. Actively cross trains in the data environment.

  21. Provides PBX administration and voice cable moves, adds, changes, and installations when necessary.

  22. Maintains voice-wiring closets and adhere to cable standards.

  23. Participates in quality improvement activities; assists in maintaining compliance with JCAHO accreditation and other internal and external regulatory standards.

  24. Maintains competency and enhances professional growth and development through continuing education, conferences, and seminars; attends and updates mandatory training.

  25. Performs duties in a cost-effective manner; striving to avoid wasting hospital resources without jeopardizing quality of care and service.

  26. Maintains positive behaviors, approaches, attitude and commitment to interpersonal services toward patients, visitors and co-workers.

  27. Must respond in a timely manner (according to department's established performance standards, which include a 7X24 On-call rotation a minimum of once per month and can be more frequent as required) to customer inquiries and resolve problems related to fault detection and isolation. Must respond to all pages within 15 minutes unless on vacation.

  28. Carries a cell phone for business use and the on-call PC when on-call.

  29. Responsible for updating management on all issues, concerns, or problems relating to the voice network and its customers.

  30. Responsible for updating internal customers on issues and concerns related to trouble tickets and outages.

  31. Creates and maintains a secure and trusting environment by not sharing information learned on the job except when necessary in the performance of the job responsibilities or to improve a patient's care.

  32. Displays ownership and caring of trouble reports/pages and outages.

  33. Performs a hand off to another responsible party only when necessary and with the proper de- briefing.

  34. Provides status on issues is required to management/customers periodically (to be determined by the nature of the outage).

  35. Helps people find their destination.

  36. Provides timely voice systems and network documentation and reporting (periodic and adhoc).

  37. Supports and upholds established hospital and departmental policies, procedures, objective, quality improvement, safety, environmental, and infection control, and codes.

  38. Other duties as assigned.

Minimum Qualifications

Education and Experience

1. Associates Degree in MIS or equivalent technical field desired, or equivalent training in the area of Telecommunications and Cisco Unified Communications and UCCE environment. Technical training supplemented with continuing education courses/seminars and certifications. Certificates of Networking or PC software/hardware education.

2. Two years of technical experience in VoIP and LAN/WAN infrastructure management. Without a technical degree, two years of technical experience in VoIP and LAN/WAN infrastructure management with a minimum of one year of Health Care Industry experience. Two years call center experience required. A minimum of 1 year of Health Care Industry environment experience desired. Proven experience in dealing with carriers, equipment vendors, and cost management. Proficiency in Microsoft Word, Excel, Word, Access, Project, and Visio required.

Knowledge, Skills and Abilities

1. Strong verbal and written communication skills, with ability to clearly explain concepts and problems to employees and clients in non-technical terms

Computers and Technology

  1. Knowledge of Cisco Communications Manager, Cisco Unity Connection, Cisco UCCE(includes scripting), Cisco Emergency Responder, Microsoft Lync, MGCP, SIP, H.323, T.38 Faxing Protocol, Voice and Data Circuit Provisioning/Troubleshooting, Analog Technologies, Video Conferencing, Virtualization, Cisco UCS, Active Directory, Network Concepts, DHCP server/client, DNS, VLANs, Switching, Routing, VPN, Firewall, VoIP, Wireless, Cisco IOS, Data Center, Network Management Software. UCCE experience is a plus.

Certificates, Licenses and Registration

1. CCNA Collaboration preferred

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.