Randstad Program Coordinator in Chicago, Illinois

Program Coordinator

job details:

  • location:Chicago, IL

  • salary:$17.63 per hour

  • date posted:Monday, July 9, 2018

  • experience:0 Years

  • job type:Contract

  • industry:Public Administration

  • reference:435374

  • questions:404.418.4220.

job description

Program Coordinator

job summary:

Program Coordinator - Chicago, IL

  • This is a contract position expected to last 5 month.

Program Coordinator - Job Duties:

  • Responsible for monitoring, evaluating and directing staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.Assists with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.

  • Assists with the development, analysis and distribution of project reports and performance indicators.

  • Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.

  • Conducts monitoring activities for quality assurance purposes.Assists with monitoring performance and meeting contractual requirements.

  • Remains uptodate on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.

  • Assists in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.Assists with staff training, as necessary.Meets all standards established for this position as outlined in the attached performance criteria.

Job Requirements:

  • Bachelor's degree from an accredited college or university required, equivalent experience will be considered in lieu of degree

  • At least six (6) months of relevant experience required

  • Experience with Microsoft Outlook, Word, and Excel

  • Excellent oral and written communication skills required

  • Background in customer service preferred

Compensation: $17.63/hr

location: Chicago, Illinois

job type: Contract

work hours: 9 to 5

education: Bachelor's degree

experience: 0 Years

responsibilities:

Job Duties/Responsibilities:

Responsible for monitoring, evaluating and directing staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.Assists with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.Assists with the development, analysis and distribution of project reports and performance indicators.Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.Conducts monitoring activities for quality assurance purposes.Assists with monitoring performance and meeting contractual requirements.Remains uptodate on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.Assists in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.Assists with staff training, as necessary.Meets all standards established for this position as outlined in the attached performance criteria.

qualifications:

Education/Requirements:

Bachelor's degree from an accredited college or university required, equivalent experience will be considered in lieu of degree

At least six (6) months of relevant experience required

Experience with Microsoft Outlook, Word, and Excel

Excellent oral and written communication skills required

Background in customer service preferred

skills: Account Reconciliation

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.