Randstad Call Center Representative Inbound in Boston, Massachusetts

Call Center Representative Inbound

job details:

  • location:Boston, MA

  • salary:$18 - $19 per hour

  • date posted:Monday, July 9, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Health Care and Social Assistance

  • reference:S_660500

  • questions:elyse.killgren@randstadusa.com617-227-2090

job description

Call Center Representative Inbound

Our client, a large hospital in the Longwood area , is looking for a call center representative. This position pays $18-$19/hr and is temp to perm.


  • Ensure daily coverage of Access Center phone lines.

  • Schedule appointments for new and return patients.

  • Greet patients in a warm, welcoming and respectful manner.

  • Obtain and verify patient demographic & fiscal information.

  • Verify if active referral is in the system if the appointment requires one.

  • Meet eReferral scheduling expectations set by the Hospital.

  • Ensure accuracy of all new patient records and testing associated with appointments.

  • Perform other duties and tasks as requested by Manager/Supervisor to ensure the efficient overall performance of the Access Center.

  • Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.

  • Follow HIPAA guidelines for the management of patient privacy and confidentiality.

  • Other duties, as assigned

Working hours: 8:00 AM - 5:00 PM


  • Understanding of procedures including filing, copying, scanning, printing, and faxing.

  • Preferred experience using Microsoft Office, especially Word, Excel and Outlook. Ability to learn new software quickly.

  • Ability to use standard office equipment including computers, photocopy and facsimile machines, and readers/printers

  • Ability to use Cisco phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.


  • High school diploma or GED.

  • B.A. or B.S. preferred.

  • Medical Assistant or Licensed Practical Nurse degree preferred.

Work experience required:

  • 1-2 years of healthcare experience.

  • Experience in a call center environment preferred.

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