Randstad Call Center Software Business Analyst III in Atlanta, Georgia

Call Center Software Business Analyst III

job details:

  • location:Atlanta, GA

  • salary:$65 - $75 per hour

  • date posted:Monday, July 9, 2018

  • job type:Temp to Perm

  • industry:Professional, Scientific, and Technical Services

  • reference:631500

job description

Call Center Software Business Analyst III

job summary:

The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. They will need to have strong coaching, mentoring, training and facilitation skills as well as be able to effectively manage multiple assignments and priorities. They will need to estimate, plan, schedule, organize, coordinate, and execute activities.

Candidate must be detailed and analytical. Understand broad call center requirements and how they integrate together. Have an understanding and analysis of call center overall.

Skillset:

  • Required: Call center, Cisco preferred, IVR, agile / scrum, testing, Call routing

  • Desirable: Speech, UI, voice recording, workforce management, call center reporting and metrics, analytics

location: Atlanta, Georgia

job type: Contract

salary: $65 - 75 per hour

work hours: 8 to 5

education: No Degree Required

responsibilities:

The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. They will need to have strong coaching, mentoring, training and facilitation skills as well as be able to effectively manage multiple assignments and priorities. They will need to estimate, plan, schedule, organize, coordinate, and execute activities.

qualifications:

Candidate must be detailed and analytical. Understand broad call center requirements and how they integrate together. Have an understanding and analysis of call center overall.

skills: Skillset:

  • Required: Call center, Cisco preferred, IVR, agile / scrum, testing, Call routing

  • Desirable: Speech, UI, voice recording, workforce management, call center reporting and metrics, analytics

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.